One Stop Solution
At Genesis we connect with our customers closely to understand their requirements, challenges they are facing and goals to which they are looking to achieve. We build relation as business partner with each client by listening to them, preparing documentation, providing customized solutions and delivering products and services.
We aim to be become One-stop solution to our each client and thereby are introducing new technologies, adapting to latest market trends and keep up-to-date our solutions to ensure that our clients’ changeable needs are met. The salient part of our business is to provide our customers an optimized support through our one stop solutions strategy. We deal in the following way so as to help our clients achieve their business objectives.
Our representative contacts customer either by making a visit / phone call / email to ensure proper communication with you. Understands techno-commercial requirements of the customer and suggest products and services to meet the requirement.
The main aim of our representative is to ensure that the customer selects a products or solutions which will provide them maximum output and within budget. Our representative organises presentations and product demonstrations to show the advantages and benefits of the products and solutions thereby supports the customer to make the right selection as per their requirement.
Ease to Order
After the above two steps we provide product details, ordering information and cost-effective offer to meet the detailed requirements. The customer can make selection from the offer and can place the order.
We consider logistics as an important factor in the whole cycle and give importance to it when the supply of our products is done. We follow the 7-Rs to provide efficient logistics – Right Customer, Right Product, Right Price, Right Condition, Right Quantity, Right Place and Right Time.
After Sales Service
We offer customer focused and dedicated after sales support for all our products, services and solutions. We believe that by providing a positive customer experience every time is the best way to ensure our continued growth, increased productivity and efficiency for us and our customers. Due to this reason our after sales department has an important place within our organisation and are available for implementation of a product or solution, providing training to customer and for the maintenance of the product even at customer sites.
“We understand that the ultimate measure of our success is in the satisfaction of our customers.”
Every once in a while a new technology, an old problem and a big idea turn into an innovation.
-Dean L. Kamen
Why Choose Us?
We are always in a continual process to enhance our solutions, based on the broad range of existing and new technologies available. We make efforts to keep expanding our product range, engineering services and training modules for our customers.
Our devotion is to deliver solutions that can improve customer experiences and with the experienced team of people, we highly focus on quality and customer satisfaction.
We have served the leaders and know the secret of excellence through quality and importance of perseverance in work.
With our abundant on-site experience and expert skills we help users solve any emergencies / potential problems and uniquely position us to go even further and allow us to offer our customers with solutions that provide better quality, higher productivity and increased profits.